NORTHGATE CUSTOMERS
Customer Tools & Support Hub
How can we help?
Browse our customer support options.
FAQs
Get answers to all your key questions from account management to invoices and payments, and more.
Enquiry Hub
Customer support on your hire agreement including bookings, enquiries, mileage reviews, and more.
Terms & Conditions
View our full terms terms and conditions.
Explore Our Customer Compass
View our Customer Compass as your guide to the full range of our end-to-end services. From getting you on the road to vehicle maintenance, ongoing support, and invoicing and payment conditions.
✓ Getting You on the Road
✓ Keeping You on the Road
✓ Damage & Recharge Management
✓ Invoicing & Payment
Find Your Local Branch
Find your nearest Northgate location, including 57 hire centres and 51 workshops. You’re never too far away from your local Northgate centre.
What is our Rentable
Standards Charter?
Our Rentable Standards detail the condition you can expect our vehicles to be in when you receive them and, unless otherwise stated, we expect the vehicles in upon return.
We take pride in maintaining a high standard of vehicles on our fleet to protect not only our company image but yours too.
Support for Damages,
Tyres & Windscreens
Get the information you need on windscreen and tyre pricing and explore our full range of policies including Damage Queries, and Vendor Compliance.
We Are
Customer First
Customer First is our drive to deliver an exceptional customer experience. It means going beyond providing good customer service - fully understanding your needs and supporting you at every step of your journey with .
Our Customer First charter is our promise to you, our customers. It’s a set of behaviours you can expect from us, providing clarity, alignment, accountability, and guidance on what 'Customer First' means to Northgate.
News & Insights from Northgate
Explore the latest news, insights, and case studies from Northgate’s newsroom.
How Northgate is supporting mhs homes’ EV transition
Northgate’s EV consultancy solution helped support mhs homes’ recent electric vehicle transition which began with replacing 30 ICE vehicles with EV alternatives.
Northgate Driver Training service explored
Explore how our Safe Driver solution is designed to deliver practical and measurable benefits for both drivers and fleet managers.
Inside Northgate's IMI-Accredited Workshops
Northgate is meeting the challenge of a rapidly evolving commercial vehicle industry head-on through our IMI-accredited Technical Training Academy.
