ACCIDENT MANAGEMENT
Taking care of everything after a road incident.
When accidents occur, we manage every single aspect on your behalf, from First Notification of Loss to vehicle repair, replacement vehicles (including non-fault hire) and legal services.
Our highly skilled and experienced teams are available 24/7/365 at our UK based service centre to provide all the support your drivers need. Our first priority is to ensure their safety; secondly, to get them back on the road again if their vehicle isn’t driveable.
REPAIR
MANAGEMENT
Getting the vehicle back on the road as quickly as possible is crucial to minimising repair and replacement vehicle costs. Our BS10125 certified UK-wide network of vehicle repairers offers a range of high-quality repair options to reduce vehicle off road (VOR) time to an absolute minimum. One-day repair options include SMART repair and mobile repair at the driver’s location or midi repairs through an express pod solution as well as a traditional bodyshop repair service. Our automotive engineers verify that the appropriate repair option is selected, repair costs are accurate and the repair duration is reasonable. Drivers are kept mobile throughout with a suitable replacement vehicle and we offer real-time repair status updates.
Third-Party
Intervention
When an incident occurs and your driver is at fault, our Third Party Intervention team contact the Third Party within 1 hour to offer our repair and replacement vehicle services. This is a key factor in minimising your overall incident costs. We get the third party back on the road in a suitable replacement vehicle whilst our Third Party Claims Management experts operate on your behalf, closely monitoring every process and cost throughout the life of their claim to minimise overall costs.
LEGAL
SERVICES
When your driver is not at fault, our Uninsured Loss Recovery (ULR) experts are relentless in the fair and reasonable pursuit of your losses. This team do not only pursue the straightforward clear-cut cases but will also attempt to recover cases where liability may be in dispute. With all services managed in-house, our ULR and First Notification of Loss (FNOL) teams seamlessly share data using integrated systems. This allows negotiation with third party insurers within hours of a claim being reported.
How It Works
When an incident occurs the driver calls the 24/7/365 helpline.
When an incident occurs the driver calls the 24/7/365 helpline.
A dedicated incident coordinator will answer the call and capture all details of the incident.
Depending on the assessment outcome, the driver will either be advised to take the vehicle to the nearest branch, or both the vehicle and driver will be recovered.
Depending on the assessment outcome, the driver will either be advised to take the vehicle to the nearest branch, or both the vehicle and driver will be recovered.
A replacement vehicle will then be provided either at the branch or by delivery to a location of the customers’ choosing.
Meanwhile, the damaged vehicle will be repaired through our repair network. Customers will be kept up to date of the repair at every step.
Meanwhile, the damaged vehicle will be repaired through our repair network. Customers will be kept up to date of the repair at every step.
We will also manage the claims process on behalf of the customer by dealing with their insurer directly and any third parties to recover any loss of earnings.
Then when the vehicle is fixed the customer can either collect it or have it delivered.
Then when the vehicle is fixed the customer can either collect it or have it delivered.
Once the claim has been settled the customer will then be sent an invoice for any costs due by them, with all other costs being settled with their insurer or third parties directly.
