FAQs: How can we help?

If your hire is flexible then an exchange could be arranged with your local Northgate branch. If the vehicle has been added to an agreement for a specific term in order to benefit from a cheaper pricing structure, we would allow one change up or down with the term time. An administration fee would be charged to do this. Your Account Manager will be happy to discuss any changes in your requirements.

Yes! We have recently started to offer our customers short term hire of executive cars and this can be arranged on your existing account. Your Account Manager will be happy to discuss the options available; just ask about 'Business Hire Solutions'.

Your Account Manager will be happy to discuss your contract as there a number of different options available to you.

We understand things may change in your business and you may no longer need a vehicle you had booked. If this happens, just let us know as soon as you can. Providing the vehicle wasn’t subject to specific terms, and if our driver had not yet departed for delivery, you won’t be charged anything. If we were on route, then a failed delivery charge will apply.

All our vehicles are taxed, and this is included in your vehicle hire.

Yes, we require a copy of your fully comprehensive insurance certificate before you hire. You will not be able to drive away without evidence of this. If you require a replacement vehicle your policy will need to cover multiple registrations. If it does not, you will need to contact your insurance provider ahead of receiving your replacement to arrange temporary cover.

You will receive a response from us within 24 hours - excluding weekends.