FAQs: How can we help?

Special orders usually take between 16 – 20 weeks. However, a lead-in vehicle can be supplied until the order comes into the local branch, so you won't have to wait long to get on the road.

The servicing of our vehicles must be carried out once every 12 months if your mileages are lower than the specific interval for your vehicle allows. In this instance, the Northgate scheduling team will be in touch with you to arrange your appointment.

However, if the vehicle mileage exceeds the interval for your vehicle (there is a service interval /mileage sticker which will be displayed on your windscreen), you will need to have your vehicle serviced before you go over that mileage.

Failure to do so may result in incurred costs on parts that otherwise would be fitted at no charge, if the vehicle had been serviced on time. This responsibility is on the operator of the vehicle. The scheduling team can be reached on 0344 947 1710, or a request can be made through our online Customer Enquiry Hub.

We take your anticipated mileage into consideration and ensure you have the best option for your needs from the beginning of your agreement.

We then monitor this based on servicing schedules or events. Our consultative approach to the mileage allowance means we offer suggestions to avoid end of life charges if the mileages seem to exceed the agreement. These suggestions could be fleet rotation, seasonal mileage averages to even out during the agreement term or increasing the rates to reflect a more realistic mileage band.

We recomend where possible that you provide updated odometer readings every 3 months. Mileage Reviews can be logged through our online Customer Enquiry Hub.

Unfortunately we no longer offer personal vehicle hire. You will only be able to hire a vehicle from Northgate if you have a business with a registered account.

Our pricing is based on mileage as it directly affects the residual value of our vehicles at the end of its life. This is necessary for us to determine what happens with the vehicle once Northgate chooses to remove it from our fleet.

Yes! We work with a number of partners to offer customisation of vehicles. However, please note all vehicles must be returned plain/without livery.

You will need an active account with Northgate, a full driving licence and business vehicle insurance. For more details, please contact us on: 0344 947 1710.

We aim to open your account within 48 hours once your application form is appropriately filled out and returned to us. Please ensure you read the application carefully as incorrectly completed documents will be returned to you for correction which can delay your application.

Once you have a business account, you can book a vehicle through your Account Manager or the Customer Support Centre on 0344 947 1710.

Hire booking requests can also be made via our online Customer Enquiry Hub.

We have a range of vehicles available at any given time. Availability of specific models may depend on your location.

Vehicles can be booked by providing a named colleague on your account with a business email address for your company. You may require a unique reference or purchase order number to complete the booking. You will receive an email with a reservation number.

We can provide additional equipment ('semi cap') for your vans upon request and arranged through Northgate to ensure they are suitable for your vehicle. Speak to your Account Manager to explore your options and discuss the wide range of products we have available.