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Find the answers to your most commonly asked questions
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Returning a vehicle
No, the weekly charge for additional items is a rental charge. At the end of the agreement term we will still own any additional items. However, if possible, when we swap your vehicle for a new one the items could be transferred as long as they are still in good condition.
Full details can be found in our Rentable Standards Charter which you will have received with your welcome pack.
Full details can be found in our Rentable Charging Standards which you will have received with your welcome pack.
No it's not compulsory. If you return your vehicle without filling up we will simply charge you for the fuel you have used. Please contact your local branch for the latest fuel prices.
Whilst you are not able to purchase a vehicle you have been using at the end of your hire agreement, vanmonster.com has a large range of ex-hire vehicles available to purchase.
Our standard branch opening hours are 8.00am to 5.30pm Monday to Friday and 09.00am to 12.00pm on Saturday.
When the time comes for you to return a vehicle to us remember to contact the CSC on 0330 146 617 or raise an existing booking amendment via our online Customer Enquiry Hub. This will allow us to check if your vehicle is on a fixed term agreement or if it has a minimum hire duration. If there are any early termination charges, we will advise you prior to off-hiring the vehicle. Next, please contact the hire desk at your preferred Northgate branch and let us know the date, time and address to collect from, along with your contact information so we can action the off-hire.
Prior to return, you must empty the vehicle of any materials and equipment to avoid charges associated with the disposal of the contents. We will not accept any liability for the equipment or possessions left in the vehicles. Additionally, please remember not to leave anything in the vehicle which contains your personal details.
Prior to return, you must empty the vehicle of any materials and equipment to avoid charges associated with the disposal of the contents. We will not accept any liability for the equipment or possessions left in the vehicles. Additionally, please remember not to leave anything in the vehicle which contains your personal details.
If the vehicle or equipment fitted was subject to specific terms and you’re returning it early, then you will be informed on any applicable charges.
If it is more convenient for you to return our vehicle to one of our branches to off hire please contact the CSC on 0330 146 617 or raise an existing booking amendment via our online Customer Enquiry Hub, and they will book you in at a branch. While at the branch all we ask is that you wait while we complete the off-hire checks with you, including the vehicle condition report.
Prior to return, you must empty the vehicle of any materials and equipment to avoid charges associated with the disposal of the contents. We will not accept any liability for the equipment or possessions left in the vehicles. Also, remember not to leave anything in the vehicle which contains your personal details.
Prior to return, you must empty the vehicle of any materials and equipment to avoid charges associated with the disposal of the contents. We will not accept any liability for the equipment or possessions left in the vehicles. Also, remember not to leave anything in the vehicle which contains your personal details.
Vehicle collections will usually occur within two working days of the off-hire request. During this time it’s still your responsibility to ensure the vehicle and keys are safe and secure with the appropriate insurance still in place.
Prior to collection, you must empty the vehicle of any materials and equipment to avoid charges associated with the disposal of the contents. We will not accept any liability for the equipment or possessions left in the vehicles. Additionally, please remember not to leave anything in the vehicle which contains your personal details.
If the vehicle isn’t available when we come to collect it, then it will be put back on hire to you, and a failed collection fee will be invoiced.
Prior to collection, you must empty the vehicle of any materials and equipment to avoid charges associated with the disposal of the contents. We will not accept any liability for the equipment or possessions left in the vehicles. Additionally, please remember not to leave anything in the vehicle which contains your personal details.
If the vehicle isn’t available when we come to collect it, then it will be put back on hire to you, and a failed collection fee will be invoiced.
An early termination charge will apply if you return the vehicle before you reach your minimum hire duration.
We would respectfully request that if you need to return a vehicle to us please do so by 5pm. The checking of a vehicle and completion of the documentation should take about 25mins but it can take up to an hour in some cases and our branches close at 5:30 pm.
When you bring a van back to us we will once again check the vehicle over with you to confirm with us by signature that you agree with our evaluation of the vehicle condition. We will send you the off-hire documentation and collect the keys. If you do not return the vehicle to us in the condition you received it you can expect an invoice for any damages.
