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Unfortunately we no longer offer personal vehicle hire.<br/><br/>
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You will need an active account with Northgate, full driving licence and insurance. Please contact us on <a href="tel:+03330430001">0333 0430 001</a> for more details.<br/><br/>
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Please contact our Invoice Queries Team on <a href="tel:+03330431095">0333 0431 095</a> Option 4, Option 2. <br />Or email: <a href="mailto:invoicequeries@northgatevehiclehire.co.uk">invoicequeries@northgatevehiclehire.co.uk</a><br/><br/>
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We aim to open your account within 48 hours once your application form is received.<br/><br/>
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Most Popular

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Special orders usually take between 16 – 20 weeks. However, a lead-in vehicle can be supplied until the order comes into the local branch, so you won't have to wait that long to get on the road.<br/><br/>
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The servicing is based on either a 12 month contact from the Northgate scheduling team or the mileage sticker on the windscreen. The scheduling team can be reached on <a href="tel:+08432087507">0843 2087507</a><br/><br/>
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We would take your anticipated mileage into consideration and make sure you have the best option for your needs from the start of your agreement. We then monitor this based on servicing schedules or events. Our consultative approach to the mileage allowance means we will then offer suggestions to avoid end of life charges if the mileages seem to be running over the agreement. These suggestions could be fleet rotation, seasonal mileage averages to even out during the agreement term or increasing the rates to reflect a more realistic mileage band.<br/><br/>
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Unfortunately we no longer offer personal vehicle hire.

Our pricing is based on mileage as it directly affects the residual value of our vehicles at the end of its "life".

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Yes! We work with a number of partners to offer customisation of vehicles. However, please note all vehicles must be returned plain/without livery.<br/><br/>
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Deposits aren't usually required but the decision is subject to a credit check. Please contact us on <a href="tel:+03330430001">0333 0430 001</a> for more details.<br/><br/>
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We have a wide range of vehicles available; a selection of our core fleet can be seen on the <a href="/vehicle-finder">vehicle finder</a>. Please call a member of our team on <a href="tel:+03330430001">0333 0430 001</a> to find the best options for you.<br/><br/>
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We aim to open your account within 48 hours once your application form is received.<br/><br/>
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Hire options & Pricing

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No, vehicles do not come with insurance included. You will be required to insure all vehicles and provide us with copies of the insurance certificates. We can recommend our partners <a href="/hire-options/commercial-vehicle-insurance">Just Drive for any insurance</a> needs you might have. You can contact Just Drive via <a href="tel:+01325776602">01325 776602</a> to get a quote.<br/><br/>
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Our friendly Client Services Team will be happy to find out for you. Call them on <a href="tel:+01182073530">0118 207 3530</a> or email <a href="mailto:client.services@northgateplc.com">client.services@northgateplc.com</a><br/><br/>
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Insurance policies are legal contract so the contracting parties must be recognised by their correct and full legal titles in order for the policy to be legally accurate and enforceable.<br/><br/>
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We can provide any vehicle you wish. We have a very strong buying position which allows us to offer our customers very competitive rates due to the volume of vehicles that we buy. For a full list of the vehicles available, please refer to the <a href="/vehicle-finder">Vehicle Finder</a>.<br/><br/>
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Yes! Your Account Manager will be happy to help. We have experts within the business who can help and advise with every aspect you might need. You can also browse our range of vehicles via the <a href="/vehicle-finder">Vehicle Finder</a>.<br/><br/>
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Getting started

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If your hire is flexible then an exchange could be arranged with your local Northgate branch. If the vehicle has been added to an agreement for a specific term in order to benefit from a cheaper pricing structure, we would allow one change up or down with the term time. An administration fee of £52 would be charged to do this. Your Account Manager will be happy to discuss any changes in your requirements.<br/><br/>
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Yes! We have recently started to offer our customers short term hire of executive cars and this can be arranged on your existing account. Your Account Manager will be happy to discuss the options available; just ask about 'Business Hire Solutions'.<br/><br/>
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Please contact your Account Manager and they will be able get this information for you.<br/><br/>
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We have a nationwide network of Northgate workshops for your convenience. Please contact your Account Manager or the branch you would like to use and they will be happy to assist you in making a booking. You can find your nearest branch via the <a href="/branch-finder/">Branch Finder</a>.<br/><br/>
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Yes! However you must inform us as additional premiums may apply. You can read our full <a href="/media/cl5g1qo4/european-hire-conditions-oct-2022.pdf" title="European Hire Conditions Oct 2022">European Hire Policy here</a>. Please contact us on <a href="tel:+03330430001">0333 0430 001</a> for more details.<br/><br/>
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Please contact our Invoice Queries Team on <a href="tel:+03330431095">0333 0431 095</a> Option 4, Option 2. Or email: <a href="mailto:invoicequeries@northgatevehiclehire.co.uk">invoicequeries@northgatevehiclehire.co.uk</a><br/><br/>
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Your Account Manager will be happy to discuss your contract as there a number of different options available to you.<br/><br/>
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Your account

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Yes. If you would prefer to pay for a fine(s) directly, please contact our team and they can arrange this for you. Our administration fee would still be applicable, to cover the costs of our dedicated team who process all fines received. Our Fines team can be contacted on <a href="tel:+08432087511">0843 2087511</a> or via <a href="mailto:fines@northgate.co.uk">fines@northgate.co.uk</a>. Please <a href="https://www.northgatevehiclehire.co.uk/useful-information/terms-and-conditions" target="">refer to our T&amp;Cs for more information</a>.<br/><br/>
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We have a dedicated team that manage and process all fines received. The administration fee is payable to facilitate this. Please <a href="https://www.northgatevehiclehire.co.uk/useful-information/terms-and-conditions" target="">refer to our T&amp;Cs</a> for more information.<br/><br/>
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Please <a rel="noopener" href="https://www.northgatevehiclehire.co.uk/useful-information/terms-and-conditions" target="_blank">refer to our T&amp;Cs for information</a> on our current policies for charges and fines.<br/><br/>
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You will receive your invoice(s) every 28 days. Payments are required every 28 days subject to credit approval - please ask our Customer Service Team on <a href="https://www.northgatevehiclehire.co.uk/faqs/0333%200430%20001">0333 0430 001</a> for more details.<br/><br/>
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Yes, we can deliver your vehicle for a small charge. Within a 25 mile radius of any Northgate branch we charge £25.00 per vehicle for Delivery and £25.00 per vehicle for Collection. It is an additional £1.00 per mile after 25 miles.<br/><br/>
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All vehicles are repaired by body shops that are PAZ 125 and Audatex approved. This is an insurance industry approved standard and all charges will be documented.<br/><br/>
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Invoices and payment

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No, the weekly charge for additional items is a rental charge. At the end of the agreement term we will still own any additional items. However, if possible, when we swap your vehicle for a new one the items could be transferred as long as they are still in good condition.<br/><br/>
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Full details can be found in our ‘<a rel="noopener" href="https://nvhuk.blob.core.windows.net/uploads/dde00d62-fddb-44d2-b152-e662e4659c5d-Rentable-Standards.pdf" target="_blank">Rentable Standards Charter</a>' which you will have received with your welcome pack.<br/><br/>
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No it's not compulsory. If you return your vehicle without filling up we will simply charge you for the fuel you have used. Please <a rel="noopener" href="https://www.northgatevehiclehire.co.uk/branch-finder" target="_blank">contact your local branch</a> for the latest fuel prices.<br/><br/>
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Whilst you are not able to purchase a vehicle you have been using at the end of your hire agreement,<span> </span><a rel="noopener" href="https://www.vanmonster.com/en-gb/home" target="_blank">vanmonster.com</a><span> has a large range of ex-hire vehicles available to purchase.</span>

Handing back your van

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No, all vehicles need to be repaired by one of our Northgate approved bodyshops.<br/><br/>
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Yes! We have a fleet of mobile technicians operating across the UK. Our technicians will need to make sure the working area is safe before work starts. All major servicing needs to be completed in a workshop so that we can get the vehicle(s) up on ramps for a comprehensive inspection.<br/><br/>
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Yes! We offer a mobile technician service for any maintenance that does not require a ramp. You can book this with your local branch. You can find your nearest branch <a href="/branch-finder">via the Branch Finder</a>.<br/><br/>
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Unfortunately we can't guarantee like for like loan vehicles. But your <a rel="noopener" href="/branch-finder" target="_blank">branch </a>will try to accommodate any specific requirements depending on what they have available.<br/><br/>
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If you need roadside assistance, please call <a href="https://www.northgatevehiclehire.co.uk/faqs/0800%20716418">0800 716418</a> for 24/7 support. Alternatively, if you are able to get into a Northgate branch we can arrange a loan vehicle for you. Our Incident Management Team can provide an estimate for you for insurance purposes.<br/><br/>
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Please call our friendly Telematics Team on <a href="https://www.northgatevehiclehire.co.uk/faqs/01325%20734385">01325 734385</a>, who will be happy to talk through this with you.<br/><br/>
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We normally look at changing our vehicles at 42 months. There may be an opportunity to do this at different intervals. Please contact your Account Manager for more details.<br/><br/>
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Ongoing support

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Topics

Invoices and payment

Can I pay my own fines and if I do so do I still need to pay an administration fee?

Why do you charge an administration fee for fines?

How do you manage London congestion charges and fines?

When will I receive my invoices and when do they need to be paid?

Do you deliver vehicles and what are your delivery/collection costs?

Why are your damage charges so high?

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