FAQs: How can we help?

We receive your fines and pay them on your behalf. Once they have been paid by us we will then send you an invoice to reimburse us for the fine or penalty. This will include an admin fee.

You can discuss any fines issued or register for auto pay through our online Customer Enquiry Hub.

You must pay usage fees as appropriate. Any fines will be charged to your account, including an admin fee.

Your rates and charge for hires will be based on a daily hire rate and will also apply to regular payments that you make for ancillary products such as Semi-Cap or Telematics.

Invoicing will be based on a 28-day billing cycle. Which means your first invoice for a rental will be generated 28 days after the first hire date. You will receive 13 invoices in a calendar year rather than 12, however the total amount payable remains unchanged from your contract. Invoices will be due for payment by direct debit 30 days from the date of invoice.

Your rates and charge for hires will be based on a daily hire rate and will also apply to regular payments that you make for ancillary products such as Semi-Cap or Telematics.

Invoicing will be based on a 28-day billing cycle. Which means your first invoice for a rental will be generated 28 days after the first hire date. You will receive 13 invoices in a calendar year rather than 12, however the total amount payable remains unchanged from your contract. Invoices will be due for payment by direct debit 30 days from the date of invoice.

Northgate prepare estimates using Audatex which is an industry recognised estimating system and our estimates are compiled by fully trained and qualified in-house engineers. Estimates are also compiled based on BS10125 repair processes in accordance with the vehicle manufacturer’s repair methodology and to ensure the associated costs are fair and correct.

You will have up to 7 days from Damage Claim Pack submission to raise any queries, provide Insurer details or provide Northgate with the necessary reference number to be quoted on the associated damage invoice.

Loss of Use charges will apply whilst repairs are completed. We calculate Loss of Use for repair time by equating every 6 labour repair hours to one day’s hire charge. You don’t pay for any days while we estimate and organise repairs, or for any parts backorder delays, putting the onus on us to get the vehicle repaired as quickly as possible.

A Penalty Charge Notice or PCN is what we receive when anyone driving a Northgate vehicle incurs a parking or speeding fine, traffic violation etc. As the registered owners of the vehicles we will pay any fines as we receive them. Once they have been paid by us we will then send you an invoice to reimburse us for the fine or penalty. This will include an admin fee.